Support -> Website Purchase->
Air
Emails are automatically and immediately sent for all purchases, cancellations, schedule changes and billing issues. Check your Junk Mail / SPAM folder if you did not receive an email upon purchase or when ticketed.
Is my booking confirmed?
Yes. Purchases are made
entirely online. You will see
your confirmation number
listed on the last page
of your purchase. An
email is sent at the
time of purchase. (check
your email).
99.5% of bookings are
confirmed without
problems.
When will my credit card be charged for the purchase? Within 2-24 hours of your purchase. Ticketing will occur immediately thereafter. .
Unconfirmed booking? Our site will mention
at the time of attempted purchase if a booking cannot be confirmed. You will then be contacted by an agent or you can try again. You will
also be notified via
email 'your booking
cannot be confirmed..'.
How do I know my booking has been ticketed? You will be notified via email. Just for peace of mind, you may also call the
airline to see if your
booking has been
ticketed.
Changes? Either before or after
departure, speak with
the closest airline
reservations office to
make a change or reply
to your original
confirmation email.
Schedule
changes: please
call the airline 72
hours before departure.
Cancellations? Bookings are
non-refundable due to
the restrictions and
deep discount pricing we
offer. We recommend
changing to another date
in the future.
I forgot to take
my trip / No-Show? This is a 'No-show'.
Unfortunately no change
or refunds can be made
due to the rules imposed
on us by the airlines.
How long for my tickets? Tickets are
processed in 2-4 hours on weekdays.
Are they electronic
tickets? Most tickets
are electronic. If they
are paper, you will
receive them via mail.
What about my
meal, seat, frequent
flyer number? Enter this at the time
of purchase. If you've
already made a purchase,
please call the airline.
They will ask you for
your confirmation number
and/or last name and can
enter this information
for you.
Who do I contact
for support?
Respond to the
email/telephone numbers
in the original
confirmation email.
Contact our general support team for further assistance.
Contact our general support team for further assistance.
